- Shipping & Delivery
- Privacy & Security
- Returns, Refunds & Replacements
- Payment & Pricing
- Unlawful and Prohibited Use
By placing an order on this site, you agree to the following terms & conditions.
Shipping & Delivery
Our warehouse is open Monday - Friday. We will ship your items within 2 working days of receiving your order. You will receive a confirmation e-mail on the day your order ships. For shipping options, please see 'Shipping Options' at the foot of the page. Please ensure you enter your delivery address details accurately. Any parcels that are returned to us due to incorrect delivery address details, will be refunded minus the delivery charge.
Privacy & Security
Returns, Refunds & Replacements
We guarantee your satisfaction. All of our products come with a no fuss guarantee. In accordance with the EU Distance Selling Directive, you are entitled to cancel your order at anytime within 7 days of receiving your goods. The cancellation period ends on the expiry of the period of 7 working days beginning with the day after the day on which you received the goods. If you wish to cancel an order under these terms, first contact us and then return your products unopened within 7 days of receiving your parcel. If your parcel is 'lost', we will either refund in full, or resend your order at our sole discretion. Please refer to 'Shipping Options' at the foot of the page to see when a parcel is considered lost. Damages or shortages should be reported to Customer Service.
This website operates on an 'invitation to treat' basis and not as an 'offer for sale' as a result, The Official Web Shop Ltd reserves the right to decline any order received. This site is not intended for bulk or trade orders, and we have a limit of 10 for quantity ordered.
Payment & Pricing
All transactions on this site are carried out in British Pounds Sterling. The currency display options are updated daily, but are estimates only. The actual charge in your home currency will be determined by your credit/debit card provider at the time of your transaction.
We accept PayPal, Credit Card and Debit Card payments via Sage Pay. We will not be held responsible for pricing errors due to software mal-functions, or human error.
Unlawful and Prohibited Use
You shall not use this site for any purpose that is unlawful or by any means prohibited under this terms and conditions. You shall not use this site in any manner, which may harm The Official Web Shop Ltd or other parties or adversely affect the site functionality or its use by others. You shall not attempt or obtain from or through this site any information that is not already and intentionally made available from or through it.
All the information on this web site is intended for guidance only. The web site is regularly updated. Products and prices are subject to change with out notice. The Official Web Shop Ltd owns the copyright in all materials on this site